Support

ANSWERS? WE’VE GOT THEM. Here are the questions most frequently asked.

Warranty

Stanchion Supply Store provides limited warranty on all of its manufactured products and to be free of any defect in material and/or workmanship for a period of Two (2) years from the date of invoice.

Retractable belt mechanism for our belt stanchions comes with life time warranty.

This warranty does not apply to damage resulting from improper installation, handling, vandalism, alteration, accident, misuse, tampering, abuse, unauthorized repair and improper maintenance. This warranty will not cover any consequential or incidental damages caused by purchaser. During the warranty period, Stanchion Supply Store will, at its option, repair, replace, or refund at purchase price of any items found defective upon inspection and through a proper claim procedure. The claims under this warranty must be received within the applicable warranty period in a written form along with a copy of the original invoice or invoice number.

This warranty only applies to the initial purchaser at the date of invoice. Original parts are required to be shipped back to us for replacement.

Custom logos

We have the service of custom logo on retractable belt stanchions, which requires one of files in following formats: AI, PDF, PS, or CDR. Custom logo fee is $100, and there is no custom logo fee for repeat orders. Minimum quantity of order is 20 units.

Assembly

Assembly is required, but very simple.

For stanchion poles, you only need to insert one bolt through the bottom of the base. A wrench would be handy for tightening the bolt.

In the case of wall mount stanchions, there is no need of assembly, but it requires to drill 4 screws into the wall to attached the stanchion.

use stanchions outdoors

You could use them outdoors when the weather is good, but it is not recommended to use our product in humid or corrosive environment permanently.

A plastic stanchion with plastic chain would be appropriate for all time outdoor use. Please contact us to backorder.

Payment

We accept payments by online credit card payment, E-transfer, bank certified draft and company cheque. We normally require payment prior to shipping out. Government and public organizations could issue a PO with payment term NET30.

Shipping

For accessories that are light, we use regular courier service, such as Canada Post and UPS.

For stanchions come with heavy bases, we co-operate with professional logistics companies, since the products are so heavy (shipments usually range 200~1000 lbs) that must be shipped on pallets. Regular courier services like USPS and Canada Post are not capable of handling this amount of weight.

pick up from our warehouse

Pick up is available for local customers around Toronto area. Please contact us to make an appointment for pick up.